Global IT outage – EMIS Web

Dear Patients, We regret to inform you that our clinical system, EMIS, is currently experiencing technical difficulties due to a global IT outage. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your

Need help with a non-urgent medical or admin request? Contact us online.

Help with your GP Appointment

Here are some tips to make the most of your appointment.

One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.

Please make sure each family member has their own appointment if they have a problem.

Talk about the most important thing first. Please discuss the most important problem first, even if it’s embarrassing or worrying. Write everything down before hand if necessary.

Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again. The Doctor can explain what you have discussed or any words you did not understand.

Ask a friend or family member to come with you – only if you would like to.

Make sure you know what happens next. You may need to book a follow up appointment, had a referral to a Consultant or must attend for further tests.  Make sure you know if you need to do anything and write it down if necessary.

If you are late. You may have to rebook. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.

Zero tolerance. Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour is not tolerated.

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have an emergency, please refer to the NHS guidance. How to contact a Dentist.