Important update from the Partners – May 2024

Dear Patients, We last wrote to you in June 2021 during the pandemic. We thought it would be a good idea to write to you once more to update you on what is going on in General Practice and the wider NHS. As the Covid pandemic ends, the NHS has been left in the worst

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Your Rights and Responsibilities

Attending a busy GP Practice as a patient can be an anxious and worrying time for you. We aim to make your time here as short and as simple as possible and the following should help to explain what you, as a patient, can expect from our staff and what we, the staff, can expect from you.

Your Doctor’s Responsibilities

  • To treat you with respect and courtesy at all times
  • To treat you as an individual, and to discuss with you the care and treatment we can provide
  • To give you full information on the services we offer
  • To give you the most appropriate care by suitably qualified staff
  • To provide you with emergency care when you need it
  • To refer you to a suitable Consultant when necessary
  • To give you access to your health records, subject to any limitations in the law

Your Responsibilities as a Patient

  • To treat all staff with respect and courtesy at all times
  • To tell us if you are unsure about the treatment we are offering you
  • To ask for a home visit only when you are unable to attend the Practice through illness or infirmity
  • To request such a visit before 10.00 am, if possible
  • To ask for an out-of- hours visit only when necessary
  • Please ensure that you order your repeat medication in plenty of time allowing 48 working hours for your request to be processed
  • To keep to your appointment time (note: if you are more than 10 minutes late for your appointment you may not be seen)
  • To notify us at least 24 hours prior to an appointment if you cannot attend
  • To notify us of any changes to your personal details (e.g. name, address, telephone number, mobile numbers etc).

ZERO TOLERANCE

It is our policy to be helpful and polite to all our patients regardless of age, ethnic origin, disability, gender or sexual orientation. We expect the same courtesy from our patients. Discriminatory, unsocial, threatening, violent or abusive behaviour towards staff, other patients or the premises will not be tolerated. The Practice will take action in these circumstances, which may involve the Police and result in the removal of the patient from our Practice list.

In England, please refer to NHS Constitution your rights and responsibilities for further information.