Important update from the Partners – May 2024

Dear Patients, We last wrote to you in June 2021 during the pandemic. We thought it would be a good idea to write to you once more to update you on what is going on in General Practice and the wider NHS. As the Covid pandemic ends, the NHS has been left in the worst

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Our Patient Charter

Patient’s Rights:

  • To be treated with courtesy and respect by all Practice personnel.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a consultant acceptable to you when you and your GP think it necessary, and to be referred for a second opinion if you and your GP think it advisable.
  • To know that all your records will be kept confidential.
  • To have access to your health records, subject to any limitations of the law.
  • To choose whether to take part in medical student training.
  • To receive a full and prompt reply to any complaints you make about the care you receive at the Practice.

Patient’s Responsibilities:

  • To treat Practice staff, clinicians and fellow patients with courtesy and respect.
  • To attend appointments on time, and to let us know in advance if you are going to be unavoidably delayed.
  • To inform the Practice as soon as possible if you unable to attend an appointment.  We will then be able to offer the appointment to another patient.
  • To request an urgent appointment only if you need to be seen for an urgent medical problem.
  • To make separate appointments for each patient that needs to be seen.  This allows the clinician enough time to treat each individual person.
  • To request a home visit only if you are genuinely unable to visit the surgery.  Please bear in mind the surgery is better equipped to deal with medical problems.