Global IT outage – EMIS Web

Dear Patients, We regret to inform you that our clinical system, EMIS, is currently experiencing technical difficulties due to a global IT outage. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your

Need help with a non-urgent medical or admin request? Contact us online.

Practice Team

Practice Management

Bimal Gandhi
Practice Manager

Ann Chiparo
Assistant Practice Manager

Patricia O’Neill
Project Manager 

Erica Dusza
Park Street Surgery Manager

The Management team manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Management team supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Reception and Administration Staff

  • Angela
  • Anna
  • Deana
  • Eileen
  • Esme
  • Freida
  • Gill
  • James
  • Jan
  • Jean
  • Jo
  • Kathryn
  • Linda
  • Natasha
  • Odette
  • Pam
  • Rachel
  • Salama
  • Wendy

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

Please understand that at peak times they may not always be able to deal with your queries immediately.


  • Carol


  • Juliet

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.