Patient Participation Group

We would like to know how we can improve our service to you and how you perceive the Practice and our staff.

We are an independent group of patients offering a platform where patients and healthcare professionals can work together to improve services and experiences.
We deal with non-medical matters bringing patients’
suggestions and concerns to the attention of the
practice staff.

To help us with this, we have set up a Patient Participation Group so that you can have your say. We will ask the members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you have received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

What we hope to offer
*Patients to have a better understanding of how the practice and staff work
*Patients to have improved communications with practice staff
*Patients to have a place to give feedback and suggestions
*Events to be organised for patients such as talks on various health matters and Health Fairs
The Red House Group of Surgeries will share what is going on in the practice with us and listen to our
feedback. They will also use us as a sounding board for future ideas.

To Join
Please join our Red House Patients Group and help us shape better healthcare services together.
All registered patients are entitled to join. As a member you will be notified of our activities as well as being able to have a voice through the Red House Patients Group PPG.
Just email your name, address and mobile / home telephone number to us at [email protected]
The Red House Patients Group also have a presence
on Facebook at Red House Patients Group

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

PPG Members

To be announced.

If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below or email at: [email protected]

OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.

Download the pdf version of our sign up form

We aim to acknowledge your request within a few days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

Involvement with Hertfordshire and West Essex Integrated Care Board

As well as joining our Patient Participation Group (PPG), there are other ways in which you can become involved in improving the care provided by GP surgeries and the wider health service in Hertfordshire.

The Hertfordshire and West Essex Integrated Care Board, established on 1 July 2022. The board is a new NHS organisation responsible for planning and overseeing health services in our area, making sure that they meet people’s needs effectively, improving care and health, and taking responsibility for spending NHS money wisely. Working closely with their board members and partners, they will focus on continuing to bring together the health, social care and voluntary and community services that serve Hertfordshire and the Harlow, Epping and Uttlesford districts of Essex. We want all residents, particularly those who face the biggest challenges to healthy living, to get the support they need to stay well.

The board of the ICB includes representatives from the NHS organisations in our area, including primary care (GP services), and Essex and Hertfordshire County Councils, which are responsible for social care for children and adults. They are committed to ensuring that the voices of the people and the communities we serve are heard at every level of our work. Please do get involved if you can. The meeting details and papers for our ICB are available in advance and you would be very welcome to join them, either in person or online. Thank you.

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.